A Day in the Life of a Senior Quality Controller

Transcript Review and Improvement: Ferris starts by reviewing and correcting a translated transcript, adding Kobian* words and contextual notes to help the translator improve their work. He summarizes the content and emails the updated version to the translator.

Prioritizing and Balancing Task: Ferris checks his calendar and identifies a high-priority transcript to work on before an upcoming meeting. He switches to truth labeling/annotating speech-to-text when he realizes the transcript will take longer than expected.

Draft Report Review: After the meeting, Ferris reviews a draft report, cross-references it with an audio transcript, and updates an analytic comment to ensure accuracy in the report. He then provides feedback on the report.

Assisting Scanner and Exploring New Technology: Ferris takes over scanning duties and tries using a topic modeling tool to prioritize audio communications. He encounters limitations with the tool and resorts to manual speaker labeling and summarizing conversations for potential future reference.

Communication: Ferris wraps up his day by sending a note to the scanner about his contributions to the scanning process.

*The official language of Kobia (a fictitious foreign nation), also referring to the people and culture of the nation.

Inefficient Tool Selection

Inefficiencies arising from switching between various tools and environments cause duplication of effort and reduced productivity.

Time Management

Struggling to balance high-priority tasks and time constraints, requiring quick shifts in focus and decision-making, and dealing with incomplete or insufficient background information for accurate analysis.

Model and Output Issues

Dealing with unhelpful labels displayed by the topic modeling tool due to error-prone output from speech-to-text models.

Analyst Journey

Analyst Pain Points